MILLIE MOO DESIGNS

Store Policies | Last updated: 29 October 2026

Website: www.milliemoodesigns.co.uk  |  Customer service: info@milliemoodesigns.co.uk

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1. Privacy Policy

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Who we are

Millie Moo Designs is operated by Millie Moo Designs Ltd, a company registered in England and Wales. Email: info@milliemoodesigns.co.uk. Company number: 14493819 [verify before publication]. Registered office: [insert verified address]. Millie Moo Designs Ltd is the data controller for the processing described here.

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Information we collect

We may collect names, contact details, billing and delivery addresses, order and personalisation details, communications, transaction confirmations, website usage and device information, cookie preferences and marketing preferences. Full payment card details are handled by payment providers.

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How and why we use information

We process information to fulfil orders and provide customer support (contract); keep accounting and tax records (legal obligation); protect and improve our website and respond to enquiries (legitimate interests where applicable); and send marketing or operate non-essential analytics and advertising technologies where consent or another lawful basis applies.

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Sharing and international transfers

We share necessary information with service providers such as Wix, payment processors, delivery companies, Mailchimp, Google and Pinterest. We do not sell personal information. Some providers may process information outside the UK; where required, appropriate safeguards apply.

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Retention and security

We keep information only as long as needed for its purpose, including tax, accounting and legal obligations, and use reasonable technical and organisational safeguards.

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Your rights and marketing

Subject to applicable law, you may request access, correction, deletion, restriction or portability of data, object to processing and withdraw consent. Marketing emails include an unsubscribe option. Contact info@milliemoodesigns.co.uk. You may complain to the Information Commissioner’s Office at www.ico.org.uk.

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Cookies and updates

Our website uses cookies and similar technologies; see the Cookie Policy below. We may update this policy and publish a revised date.

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2. Returns, Refunds & Cancellation Policy

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Personalised products

Goods made to your specifications or clearly personalised, such as frames or prints featuring customer-selected names, dates or messages, are generally exempt from the statutory 14-day change-of-mind cancellation right. This does not affect rights if goods are faulty, damaged, incorrect or not as described.

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Non-personalised products

For eligible non-personalised goods purchased online, you may cancel within 14 days after receiving them without giving a reason. Notify info@milliemoodesigns.co.uk within that period, then return the goods within a further 14 days. You may use the cancellation form below, but are not required to.

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Return postage

For eligible change-of-mind returns, the customer pays the direct cost of return postage. Use secure packaging and preferably tracked postage. We pay reasonable return costs where legally required for faulty or incorrectly supplied goods.

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Refunds

For a valid cancellation we refund the goods and original standard delivery charge where required by law (not any premium delivery uplift). We refund using the original payment method within 14 days of receiving the goods back or evidence of their return, whichever is earlier. Lawful deductions may apply for handling beyond what is necessary to inspect goods.

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Faulty, damaged or incorrect orders

Email info@milliemoodesigns.co.uk with your order number, a description and photographs where possible. We will provide the appropriate repair, replacement, refund or other remedy under UK consumer law. Prompt contact helps us investigate but does not limit statutory rights.

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Handmade variations and personalisation

Natural pebbles and handmade arrangements can vary in shape, texture and colour, provided products remain as described and of satisfactory quality. Check names, spelling and dates before ordering; contact us immediately if you spot an error. We will correct mistakes made by us at no additional cost.

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Cancellation form (eligible orders only)

To: Millie Moo Designs Ltd, info@milliemoodesigns.co.uk. I hereby give notice that I cancel my contract of sale of the following goods: __________. Ordered on: __________. Received on: __________. Name: __________. Address: __________. Date: __________. (Signature only if sent on paper.)

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3. Shipping & Delivery Policy

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Delivery area

We currently ship to United Kingdom addresses only and do not offer international shipping.

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Dispatch

Our normal dispatch target is 5–7 days after order acceptance. This is the preparation/dispatch period, not the delivery transit time. Handmade or personalised orders and busy periods may take longer; we will contact you about significant delays.

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Charges and transit

Applicable delivery charges are shown at checkout before payment. Transit times depend on the delivery service and destination. Estimates are not guaranteed unless expressly agreed.

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Delivery rights

Unless a different deadline is agreed, goods will be delivered within 30 days after the contract is formed. If the applicable deadline is missed, your statutory rights and remedies apply.

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Lost or damaged parcels

We package products carefully. If an item is missing or damaged, contact info@milliemoodesigns.co.uk. When we arrange delivery, risk generally remains with us until goods reach you or a person you have nominated to receive them.

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Address accuracy

Please check the address entered at checkout and contact us immediately about any error. We will try to amend it before dispatch where possible.

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4. Terms & Conditions of Sale

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Business and scope

The website www.milliemoodesigns.co.uk is operated by Millie Moo Designs Ltd, registered in England and Wales. Company number: 14493819. Registered office: 12 Millbrook Road, Bushey, Watford WD23 2BU. Contact: info@milliemoodesigns.co.uk. These terms apply to purchases made through this website.

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Products

We sell handmade gifts, personalised pebble frames, prints and other gift products. We aim for accurate descriptions, photographs and dimensions. Minor natural variations may arise in handmade products.

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Orders and contract

Provide accurate contact, delivery and personalisation information. An automated acknowledgement confirms receipt, not necessarily acceptance. The contract is formed when we confirm acceptance or dispatch. We may decline orders for unavailable stock, unauthorised payment or obvious pricing errors and refund payments taken for declined orders.

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Pricing and payment

Prices are in pounds sterling. Applicable taxes and delivery charges are displayed before checkout. Payments use the methods available on the website.

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Personalisation

Customers should carefully check spelling, names, dates and messages. We will strictly follow instructions and spellings etc given to us at time of order by the customer. Contact us promptly about changes. We may refuse unlawful or abusive personalisation requests.

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Delivery and cancellations

Our normal dispatch target is 5–7 days, with UK-only shipping. See our Shipping & Delivery Policy and Returns, Refunds & Cancellation Policy for further details.

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Intellectual property

Original artwork, designs, photographs, text and branding belong to Millie Moo Designs Ltd or the relevant rights holders and must not be commercially reproduced without permission.

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Liability and governing law

Nothing excludes or limits liability where unlawful, including fraud, death or personal injury caused by negligence or statutory consumer rights. These terms are governed by the laws of England and Wales, subject to mandatory consumer protections.

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5. Cookie Policy

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About cookies

Cookies are small files stored on devices that help websites operate, remember preferences and measure activity. Similar technologies, including tracking pixels, may also be used.

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Essential cookies

These support functions such as security, shopping baskets, checkout and remembering consent choices. Consent is not normally required where an applicable legal exemption applies.

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Analytics and marketing

We may use Google Analytics to understand website usage and Google/Pinterest technologies to measure advertising performance and customer journeys. Where required, non-essential technologies activate only after valid consent.

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Email and providers

Mailchimp manages email subscriptions and may use email tracking where permitted. Wix and other service providers may also set cookies or use related technologies.

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Choices

Use our website cookie controls to accept, reject or change non-essential cookie preferences. You can also manage cookies through browser settings.

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6. Contact & Complaints Policy

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How to contact us

Email info@milliemoodesigns.co.uk. Include your order number for order-related enquiries.

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Complaints

Explain the concern and provide photographs if relevant. We aim to acknowledge complaints within two working days, investigate fairly and keep you informed if resolution takes longer.

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Resolutions and rights

Depending on the circumstances and statutory rights, we may provide a repair, replacement, refund or other appropriate resolution. Nothing in this policy affects your legal rights. You may seek independent consumer advice or pursue available remedies.

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Feedback

We welcome feedback to help improve our handmade products and customer service.